服务承诺：
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24小时---服务人员到现场
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12个月---设备三包期
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终身-----维护
服务细则：
1．售前部分
开工前，我公司将速派技术人员与贵公司当地工程负责人做现场勘察，包括设备基础定位、地沟、管路铺设等，并在开工前出具现场布置图及施工图。我公司保证按你公司要求的日期内与你公司正式签订供货合同。并保证按期、按质、按量完成任务，在你公司验收合格后交付使用。
2．售中跟进
设备验收完工后，我方技术人员按实际现场安装情况在出具冷库数量、型号、现场布置图，以及相关的管路、电气等图，供双方留底备案。
3．售后服务
我们坚信：
优质的售后服务是工程质量的重要保证！
一年保修，终身保养 是我们对客户的最终承诺！
拥有一批技术熟练、水平一流的维修、保养技术人员，建立了完善的售后服务管理体系，专业为各类制冷系统提供全方位的服务,为企业的正常经营活动提供了有利的保障，并以优质的服务赢得了广大客户的一致好评。
设备三包期一年,并终身维修,三包期内更换新零部件及人工费均免费；三包期后更换的零部件,仅收取成本费，并与客户协商签定设备的维保协议。
设备安装调试交付使用后,进行“保驾式”服务,确保设备正常运行。
设置专门服务电话,24小时服务制。在接到服务电话后,保证24小时内服务人员到达现场快速排除故障。
4．技术培训
(1)免费为贵司工程现场人员进行技术讲课和技术培训,不少于5天, 受训人数不限。
提供培训教材。
(2)培训内容:A.各种冷冻设备结构知识
B.所有设备的设置参数,运行参数
C.设备日常维护常识
D.设备使用注意事项
E.一般故障的排除方法
本公司将以满腔热情，真诚之心为您提供尽善尽美的服务。
售后服务热线：（020）83860635
技术支持热线：（020）83860622
Service commitment:
24 hours --- service personnel to the scene
12 months --- equipment three pack
Lifetime maintenance
Service rules:
1 pre sales section
Before the start, my company will send technical staff and your local engineering person in charge to do the site survey, including equipment foundation, trench, pipeline laying, etc., and before the start of the issue of the site layout and construction plans. We guarantee to sign the contract with your company on the date of your company's requirement. And, to ensure the quality and quantity to complete the task, used in the delivery of your company after acceptance.
2 sales follow up
After the completion of acceptance of the equipment, our technician installed in cold storage quantity, type, issued by the site layout according to the actual scene, as well as related piping and electrical diagram, for both left at the end of the record.
3 after sales service
We believe:
High quality after-sales service is an important guarantee for the quality of the project!
One year warranty, life-long maintenance is our ultimate commitment to customers!
Has a group of skilled, first-class maintenance, maintenance and technical personnel, establish customer service service management system, to provide a full range of professional services for all types of refrigeration system, provides a guarantee for the normal operation of the enterprise, and quality service to win the majority of customers praise.
The equipment three packs a period of one year, and life-long maintenance, three packets of period of replacement parts and labor costs are free; three packs of replacement parts, only charge the cost of fees, and signed the agreement in consultation with the client equipment maintenance.
Equipment installation commissioning, "escort" service, to ensure the normal operation of equipment.
Set up special service phone, 24 hours service system. After receiving the service call, to ensure service personnel within 24 hours to get to the scene quickly troubleshooting.
4 technical training
(1) free of charge for your engineering staff to carry out technical lectures and technical training, not less than 5 days, the number of trainees is not limited.
Provide training materials.
(2) training content: A. all kinds of refrigeration equipment structure knowledge
B. setting parameters for all devices, running parameters
C. equipment daily maintenance of common sense
D. device usage notes
E. general trouble shooting method
The company will be filled with enthusiasm, sincere heart to provide you with perfect service.
After sales service hotline: (020) 83860635
Technical support hotline: (020) 83860622
